Gem Heart

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48-72 hours. We process orders between Monday-Friday and do not ship on weekends.

We're proud to offer worldwide shipping for all orders.

Shipping Method：Standard Shipping

Delivery Time*：10-15 Business Days (Worldwide)

Please note: 
These are estimated delivery times only. Therefore Elegant Opus is not guaranteeing delivery dates.

Tracking your order:

Our orders always include tracking information, generally sent via email within 48 hours after the order has been shipped. 

Thank you for shopping in Elegant Opus.

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact the Customer Service team, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated. Please note that if you decide to cancel your order after 24 hours of placing your order, you will be charged 15% as a Handling fee in your case.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card. Once your refund has been issued, you will receive a confirmation email.

Please get in touch with us via e-mail or our contact form if you need any assistance.

We are here for you.

Email：

support@elegantopus.com